Terms of Service
Last updated: October 2026
These Terms of Service apply when you book or receive services from Canberra’s Favourite Cleaner (“we”, “us”, “our”). By booking, you agree to these terms.
1. Our services
We provide residential, commercial, strata and carpet cleaning, and floor treatment services in Canberra and nearby areas of NSW. The services we will perform are those agreed with you when you book or accept a quote.
2. Quotes and pricing
Quotes are based on the information you provide, such as property size, condition and the services requested. If the property or the work needed differs from what was described, we may adjust the price, and we will tell you before doing any extra work. Prices are in Australian dollars (AUD).
3. Bookings
Bookings are confirmed once we acknowledge them. We will do our best to arrive at the agreed time, but may occasionally need to reschedule. If we do, we’ll let you know as early as possible.
4. Cancellations and rescheduling
Please give us at least 24 hours’ notice to cancel or reschedule. A cancellation fee may apply if you cancel with less notice, or if we cannot access the property at the scheduled time.
5. Access to the property
You agree to provide safe access to the property at the scheduled time, including keys, codes or instructions where needed. Please let us know about pets, alarms or any hazards beforehand.
6. Health and safety
We may decline or stop work if the conditions are unsafe or unsuitable for our team. In that case, you will only be charged for work already completed.
7. Payment
Payment is due as agreed when you book or accept a quote. If no other terms are agreed, payment is due on completion of the service. We may charge interest or recovery costs on overdue amounts to the extent permitted by law.
8. Satisfaction and complaints
We want you to be happy with our work. If you are not satisfied, please contact us within 48 hours of the service so we can arrange to fix the issue. We cannot guarantee the removal of all stains or marks, particularly those that are old, set-in or caused by wear and damage.
9. Damage and liability
We take care of your property. Please report any damage within 48 hours of the service. Nothing in these terms limits your rights under the Australian Consumer Law.
10. Privacy
We collect and use your personal information only to provide our services and manage your booking. We do not sell it to third parties.
11. Changes to these terms
We may update these terms from time to time. The version on our website at the time of your booking applies.
12. Governing law
These terms are governed by the laws of the Australian Capital Territory, Australia.